Your information should be handled with care.

1. Scope

This Privacy Policy applies to personal information collected through myinsuranceladydfw.com and related website forms. It does not replace privacy notices, carrier notices, plan documents, tax-service notices, or other disclosures that may apply to a specific product or transaction.

2. Information we collect

Information you provide. This may include your name, phone number, email address, the topic you select, and information you choose to include in a message or during a call.

Technical information. Website hosting and embedded services may receive ordinary technical data such as IP address, browser/device information, requested pages, date/time, and diagnostic or security logs.

Sensitive information. Do not place Medicare numbers, Social Security numbers, payment-card data, diagnoses, or other sensitive health information in the website callback form. If sensitive information is needed, use the channel provided by the office or the applicable carrier or plan.

3. How we use information

• Respond to callback, contact, quote, service, and appointment requests.
• Provide and administer insurance, Medicare-related, tax-preparation, and related services you request.
• Communicate about an existing inquiry or customer relationship.
• Maintain business, compliance, security, fraud-prevention, and recordkeeping functions.
• Operate, troubleshoot, and improve the website and office processes.

4. When we share information

We do not sell personal information collected through this website. We may disclose information to service providers that help operate the website or office; to insurers, health plans, enrollment platforms, tax or professional service providers when needed to fulfill a request or transaction; when you direct or authorize us to do so; or when disclosure is required or permitted by law.

For Medicare marketing or enrollment information, sharing may also be restricted by CMS rules, carrier requirements, and any consent you provide.

5. Security and retention

We use reasonable administrative, technical, and physical safeguards appropriate to the information and the way it is handled. No website, email system, or transmission method can be guaranteed completely secure.

Information is retained only as long as reasonably necessary for the purpose collected, the customer relationship, contractual or carrier obligations, legal and regulatory requirements, dispute resolution, and legitimate business records.

6. Your choices and requests

You may contact us to request access, correction, or deletion of personal information we maintain about you, subject to identity verification and applicable record-retention, legal, contractual, carrier, and regulatory requirements. You may also ask us to stop optional marketing communications.

Additional rights may apply under state or federal law depending on the information, transaction, and your relationship with us.

7. Children

This website is intended for adults seeking insurance, Medicare-related, tax, or business services. It is not directed to children under 13, and we do not knowingly use the site to solicit personal information from children under 13.

8. Contact and policy changes

Questions or privacy requests may be sent to myinsurancelady24@gmail.com, or by calling (682) 564-8821. Mail or in-person requests may be directed to 5409 S. Collins St. #111, Arlington, TX 76018.

We may update this policy as practices, services, or legal requirements change. The effective date above will be revised when material changes are published.